Privacy Policy

📋Introduction

Welcome to kr77, Bangladesh's trusted online gaming destination. This Privacy Policy explains how kr77 ("we", "us", or "our") collects, uses, discloses, and safeguards the personal information of users ("you" or "your") who access or use our website at https://kr77.bet and its associated services, including cricket betting, live casino, slots, crash games, and fishing games.

By registering an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy should be read in conjunction with our Terms and Conditions.

📂Information We Collect

When you create an account or interact with kr77, we may collect the following categories of personal information:

• Identity Information: full name, date of birth, gender, and a copy of a government-issued photo ID where required for Know Your Customer (KYC) verification.
• Contact Information: email address, phone number, and residential address (city, district, Bangladesh division — e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial Information: deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance history — we do not store full card numbers.
• Gaming Activity: bet history, game session logs, wagering patterns, and responsible gaming limits you have set.
• Technical Data: IP address, device type, browser type and version, operating system, referring URL, pages visited, and session timestamps collected automatically when you visit our platform.

We collect only the information that is necessary for the purposes outlined in this Privacy Policy. You may choose not to provide certain optional information, but this may limit your access to some platform features.

⚙️How We Use Your Information

kr77 uses the personal information we collect for the following legitimate purposes:

• Account Management: to create, verify, and manage your player account, including processing deposits and withdrawals via your selected payment method.
• Service Delivery: to provide, personalise, and improve our gaming services — including cricket betting, live casino tables, slot machines, and crash/fishing games.
• Compliance and Security: to conduct identity verification (KYC), prevent fraud, detect suspicious activity, and comply with applicable anti-money laundering obligations.
• Customer Support: to respond to your queries, resolve disputes, and provide technical assistance via our support channels.
• Responsible Gaming: to monitor gaming behaviour, enforce self-exclusion requests, apply deposit limits, and identify players who may need support under our responsible gaming obligations.
• Marketing and Promotions: to send you relevant bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season campaigns), and platform news — only where you have not opted out of marketing communications.

🤝Sharing of Information

kr77 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data in the following limited circumstances:

• Service Providers: we engage trusted third-party processors (such as payment processors, KYC verification providers, and game content providers like Pragmatic Play and Evolution Gaming) who assist us in operating our platform. These processors handle your data only on our instructions and under strict confidentiality obligations.
• Legal Obligations: we may disclose your information to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, including for the purposes of preventing financial crime or complying with a valid court order.
• Business Transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of that transaction. You will be notified via a prominent notice on our platform prior to any such transfer.

We require all third parties with whom we share data to maintain appropriate security measures and to use your personal information only for the purposes we have specified. We do not permit our third-party service providers to use your personal data for their own unrelated marketing or commercial purposes.

💳Payment Data and Financial Security

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transactions are processed through secure, encrypted channels. kr77 does not store full card numbers, CVV codes, or complete mobile banking PINs on our servers.

🍪Cookies and Tracking Technologies

kr77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise returning visitors, remember your preferences, keep you logged in during an active session, and analyse overall site traffic patterns.

We use three categories of cookies: (1) Essential cookies, which are strictly necessary for the platform to function correctly; (2) Analytical cookies, which help us understand how users navigate the site and identify areas for improvement; and (3) Preference cookies, which remember your language and display settings. You may disable non-essential cookies through your browser settings, though doing so may affect some platform functionality.

🔐Data Security

kr77 implements robust technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure and access-controlled data storage, regular internal security reviews, and strict employee access controls so that only personnel with a legitimate need can view personal data.

While we take all reasonable steps to protect your data, please be aware that no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you promptly and take all available steps to mitigate the impact.

🗃️Data Retention

kr77 retains your personal information for as long as your account remains active, and for a minimum period thereafter as required by applicable financial record-keeping obligations (typically five to seven years for transaction records). This retention period allows us to resolve disputes, investigate fraud, and respond to legal requests.

If you request deletion of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required for legal, regulatory, or fraud-prevention purposes. Marketing preferences and suppression lists are retained to honour your opt-out choices.

✅Your Rights as a User

kr77 respects your right to control your personal data. Subject to applicable law, you have the following rights with respect to the personal information we hold about you:

• Right of Access: you may request a copy of the personal data we hold about you at any time.
• Right to Rectification: if you believe any information we hold is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: subject to our legal retention obligations, you may request deletion of your personal data, commonly known as the right to be forgotten.
• Right to Restrict Processing: in certain circumstances you may ask us to restrict how we process your data while a dispute is resolved.
• Right to Object: you have the right to object to us using your data for direct marketing purposes at any time. You may unsubscribe from marketing emails by following the unsubscribe link in any such communication.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

🌐Third-Party Services and Links

Our platform integrates content and services from third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). While these integrations are governed by our agreements with those providers, kr77 is not responsible for the independent privacy practices of those providers in respect of their own systems. We encourage you to review the privacy notices of any third-party service whose content you interact with on our platform.

🔞Children's Privacy and Age Restriction

kr77 is strictly an adult-only platform. Our services are not directed at, and we do not knowingly collect personal information from, individuals under the age of 21. Bangladesh law and our own platform rules require that all registered players be 21 years ofage or older at the time of registration.

📝Changes to This Privacy Policy

kr77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a prominent notice on our platform.

Your continued use of kr77 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If the revised policy is materially less protective of your data than the previous version, we will obtain your consent before applying the new policy to any data we collected previously.

📩Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kr77 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.